FAQ Edikio Duplex
ドライバ/ファームウェア
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What is a Firmware?
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What is a Firmware?
A firmware is resident software, embedded in a flash memory on the main board and that operates as a layer between the hardware and the software. It is mainly used to directly manage the resource and is provided by Evolis for exclusive use with its printers.
A regular update is strongly advised to receive all the latest improvements:
◾ Enhanced performances
◾ New command(s) and feature(s)
◾ Bug fixing.
Each main board has its own firmware, which can be downloaded from this website.
Edikio Duplex firmware is downloadable from the Evolis website.
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How to install the print driver on an Edikio Duplex printer in a WINDOWS environment?
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How to install the print driver on an Edikio Duplex printer in a WINDOWS environment?
Before installing an Edikio Duplex driver, the computer user must have administrator rights, otherwise it will not be possible to complete the installation.
The printer must not be connected to the USB port until the print driver has been completely installed.
1. Download the Windows driver from the Help section on the website or insert the Edikio Duplex USB key supplied with the printer.
2. Click the downloaded file or go to the driver installation section in the Edikio Duplex USB key.
3. The driver installation program will guide you through the whole installation process.
4. Wait until the printer driver has been fully installed before connecting the printer to the computer with the USB cable.
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How to know the Firmware version?
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How to know the Firmware version?
You can directly identify the firmware version of your Edikio Duplex printer:
- From Edikio Print Center, double-click on the printer name to access its Properties/Click on System details:
- By printing the technical test card from the Edikio print center, double-click on the printer name to access its Properties/System details/ Click on Technical test card.
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How to perform an upgrade of the Firmware printer?
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How to perform an upgrade of the Firmware printer?
To perform an upgrade of the firmware printer, you need to run the wizard tool. There are two ways:
- Menu Tools, then select “Printer firmware update wizard”and follow the steps.
- From the Edikio Print Center, double-click on the printer name to access its Properties.
- Click on Maintenance.
- Click on Firmware Update.
- Run “Launch the update wizard” and follow the steps.
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How to update the printer driver in WINDOWS?
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How to update the printer driver in WINDOWS?
Before installing an Edikio driver, the computer user must have administrator rights, otherwise it will not be possible to complete the installation.
This procedure requires an Internet connection to download the latest updates from the Evolis servers.
Driver update
1. Open the "Edikio Print Center" (see shortcuts on Windows desktop).
2. Click "Tools" then select "Check for Updates Wizard".
3. Follow the instructions on the update wizard to update the print driver.
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What is a driver?
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What is a driver?
A driver is software used to communicate with the printer through the computer in order to manage ribbon choice, print intensity, contrast, insertion modes, etc.…
The driver also broadcasts internal notification and information from the printer. The driver must be installed before the first use of the printer and must be compatible with the target operating system.
Administrator rights are required for its installation.
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クリーニング/メンテナンス
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How to clean the print head?
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How to clean the print head?
Please note that the print head is a fragile component of the printer. It’s recommended to make cleaning cycle, if a poor-quality printing is noticed or after a period of inactivity.
Use the cleaning pen from the Evolis High Trust® brand.
The cleaning pen can be used up to 8 times for cleaning the print head.
Follow the procedure below:
◾ Remove the cover from the cleaning pen.
◾ Unplug the power supply, open the cover, and find the print head.
◾ Gently rub the pen from left to right along the print head as indicated for few seconds.
◾ Close the cover. Reconnect the printer.
◾ After cleaning, please wait 2 minutes before using the printer again.
It’s recommended to:
1. Unplug the printer from its power supply before cleaning the print head.
2. Follow the cleaning cycles scrupulously.
3. Avoid any contact between the print head and any metal or sharp objects.
4. Avoid touching the print head directly with the fingers, as this could affect print quality or permanently damage the print head.
Protect also the print head and its components from any discharge of static electricity.
Please refer to the user's guide or to the "How to clean the print head" delivered on the USB key with the printer.
On the same theme :
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How to clean the printer?
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How to clean the printer?
In order to get the most from the printer, cleaning is recommended. We recommend regular cleaning of the different printer parts: rollers and print head.
Warranty conditions
Printer
Cleaning required after:
(warning light flashing)
Number of cards remaining
before warranty voided
(warning light steady)
Warranty invalid after:
(warning light steady)
Edikio Duplex
1000 cards
200 cards
1200 cards
Do not hesitate to clean the printer in the event of any printing problems or after a long period of inactivity.
Recommended cleaning cycle: whenever the ribbon is changed.
However, we do recommend more regular cleaning if the printer is located in a dusty place or if it is used intensively.
Follow the instructions in the user manual, cleaning section, supplied on the Edikio Duplex USB key (also available on the site www.evolis.com).
Printer cleaning may also be carried out from the Edikio Print Center, in printer properties “cleaning" section or by using the menu “Tools”, “Printer Cleaning Wizard”.
Warning, the "T" shaped card must be used immediately after the bag is opened.
The cleaning cards are single use. Please use a new card each time you clean.
On the same theme :
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保証
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What are the warranty conditions?
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What are the warranty conditions?
The warranty period for the Edikio Duplex printer and print head is of 3 years and unlimited passes. These are detailed on the USB key that is provided with Edikio Duplex printers.
The warranty will be null and void and no support request will be entertained if generic ribbons have been used.
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Miscellaneous
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On the control panel, No LED is on, including the power button. What should I do?
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On the control panel, No LED is on, including the power button. What should I do?
If no LED light is on, including the power button, please check the following points:
1. Is the power supply connected to a live electrical wall socket?
2. Is it the power supply provided with your Edikio printer?
3. Is the power supply faulty? (The power supply displays a green light when it operates properly).
4. Is the power supply suitably connected to the printer?
If the same glitch persists even after following these points, please contact your Edikio reseller/distributor.
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LED(s) of the control panel are on. What does it mean?
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LED(s) of the control panel are on. What does it mean?
The “User’s Guide” provides a clear explanation of every LED on the control panel.
This guide is available on the Edikio USB key shipped with the printer, or, it can also be downloaded from Edikio website.
How can I check if the printer is working properly (print the technical test card)?
We recommend to print a technical test card to ensure that the printer is working properly. This card shows various technical information concerning the printer. (serial number, firmware, print head, etc.).
Printing a technical test card
◾ Wait for any current print jobs to finish.
◾ Check that there is a ribbon and card in the printer.
◾ Press the control button for four seconds. All the warning lights go out.
◾ Press and hold down the control button again.
◾ The control button light comes on.
◾ Release the control button once the light flashes.
◾ The technical test card is printed.
◾ The printed card is ejected into the output hopper.
Printing the technical test card can also be launched from the Edikio Print Center. To do this, open the Edikio Print Center, double-click on the printer or right-click on "Properties" and go to "System details" then "Testing cards."
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I have another question not listed in this section.
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I have another question not listed in this section.
Please directly contact your Edikio reseller/distributor.
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